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Privacy Policy

Effective Date: 2/10/25

Rugby Roos (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This policy outlines how we collect, use, store, and disclose personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Information We Collect

We may collect the following personal information:

  • Parent/guardian details: name, email, phone number, address

  • Child details: name, age, date of birth, medical conditions, emergency contacts

  • Payment details (processed securely through third-party providers)

  • Photos/videos of participants (with prior parent/guardian consent only)

2. How We Collect Information

  • Through registration forms (online or paper)

  • In person at sessions or events

  • Through email, phone, or social media enquiries

  • Via secure online booking/payment platforms

3. How We Use Personal Information

We use collected information to:

  • Register and manage your child’s participation in Rugby Roos programs

  • Communicate with parents/guardians about schedules, updates, and events

  • Ensure child safety and respond to medical or emergency situations

  • Process payments and manage enrolments

  • Share promotional materials (with consent for photos/videos)

4. Disclosure of Information

We do not sell or trade your personal information. Information may be shared with:

  • Rugby Roos staff and coaches (for safety and administration purposes)

  • Insurers or legal advisors (in the event of an incident or claim)

  • Emergency services (if required for your child’s welfare)

  • Third-party service providers (e.g. IT or payment processing) under strict confidentiality agreements

5. Storage and Security

  • Information is stored securely in password-protected systems.

  • Paper forms are kept securely and destroyed when no longer needed.

  • We take reasonable measures to protect against misuse, loss, and unauthorised access.

6. Photos and Media

  • Photos/videos of children will only be taken or used for marketing purposes with prior written consent from a parent/guardian.

  • Parents/guardians can withdraw consent at any time by contacting us.

7. Access and Correction

Parents/guardians may request access to their personal information and request corrections if needed.

8. Complaints

If you believe your privacy has been breached, please contact us directly. If not resolved, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Contact Us

Rugby Roos Townsville
Email: inforugbyroos@gmail.com

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